Chillin’ Hot - Terms & Conditions

AGREEMENT

1. DAMAGE

Any damage caused by gross misuse will be billed accordingly – this may include a cleaning charge of £25 if applicable.

If the customer does not pay for damage or a stolen hot tub willingly then we will pursue for lost moneys in a small claims court and if it has to lead to this stage then we will also claim for lost hire time.

If we arrive to deliver your hot tub at the agreed time and no one is in to receive it then we will try to rearrange delivery subject to extra fuel and time costs. If we are too busy to redeliver then your deposit will be forfeited.  It is up to you to be at home for delivery.

2. HIRE PERIODS

At the end of the hire period, goods not made ready for collection will be charged for at £50 per day in addition to fuel and time costs above.The contract comes into effect when you have signed and agreed to keep these conditions of the contract and we have accepted your order. If you do not pay the hire cost in full, then we can remove the hot tub at our convenience. You must allow us access to the property to remove our goods.

3. YOUR RESPONSIBILITY WHEN HIRING THE HOT TUB

When you made the booking we would have arranged a date to come and set up the hot tub. Unless we have arranged otherwise, we will arrive at the time slot that was listed under your booking. Any balance due must be paid before we leave. Bookings are for the whole hire period and not for individual events. We do not guarantee the hot tub will be ready for use for any particular event.

We will need a clear path to the site where you want the hot tub set up. This should be a minimum of 85 cm with no obstructions or steps (unless agreed otherwise). The hot tub will need to be on a flat site without any sharp objects that could puncture the hot tub. It will also need to be within 6 metres of a drain otherwise we may have to empty the water in situ.  The setup area should be within 30 metres from the unloading area with no more than 5 steps. At the end of the hire if our hose does not reach the drain then we will have to empty the water on the grass or patio. If these conditions cannot be met on the day then we may not be able to set up the hot tub and you will lose your deposit.

A patio is the ideal location for the hot tub, but if you would like it on the grass then the grass will need to be dry and firm. Mud and dirt creates a huge problem for us and can create a large cleaning issue at the end. If we find that extra cleaning is required because of mud and dirt then again we will need to deduct £25 from the deposit. PLEASE NOTE THAT THERE WILL BE DISCOLOURATION OF THE GRASS FOR WEEKEND HIRES. FOR HIRE PERIODS LONGER THEN YOUR GRASS MAY NOT RECOVER. It will usually take 1-2 hours to set up the tub depending on what add-ons you have chosen. It can take up to 36 hours to heat the hot tub to the desired temperature (with the cover on) depending on the starting water temperature and outside temperature, however in the summer it can heat up in as little as 1 hour and 45 minutes.

To give you immediate use, it may be possible to fill the tub with hot water from your hot tap if our adaptors fit, but this is subject to availability. If the hot water tap water is more than 40 degrees then this will cause problems. You will need to supply your own hose for us to start filling the tub.

On the day you will be given instructions on how to operate the tub and how to light the wood burner. We will leave you with the fuel you have purchased but will also give you the opportunity to purchase more on the day.

5. CANCELLATIONS

You can cancel your hot tub hire booking up to one week before delivery day and your deposit will be refunded minus a £25 cancellation fee. If you cancel after that £75 will be forfeited. If your booking is made within a week of delivery and you cancel, then again your £75 will be forfeited.

6. ACCIDENTS / INJURY

The hirer acknowledges that the use of the hot tub is at the hirers own risk

Chillin’ Hot will not be held liable for any accidents, injuries or death.

Chillin’ Hot will not be liable for accidents, injuries, or death caused by misuse of our tubs – this includes falling over on wet surfaces or falling in or out of the hot tub, use of drink, drugs etc.

Pregnant ladies must not use the hot tub or seek doctors advise first.  Anyone on medication must consult their doctor and if you have any health concerns, please consult your doctor before hot tub use.

Children under the age of 16 should only be allowed to use the hot tub under strict adult supervision. We don't recommend a temperature higher than 37 degrees Celcius for children younger than 16.

7. SAFETY INSTRUCTIONS

You must make sure that everyone using the hot tub is properly instructed on how to use it safely and correctly and that they have all read the instructions we have supplied. On arrival we will explain how to care for the tub and how to use it. Ideally, the person hiring should be the person who is there during set-up but if this is not possible, it is the responsibility of the person there to pass on this important information.

·        Enter the water with care making sure it is not too hot (test first).

·        You the hirer must make sure the hot tub is not misused.

·        Only use plastic glasses in the hot tub.

·        Do not enter the hot tub with clothes on, suitable swimming attire only.

·        Do not enter the hot tub with shoes on or with any sharp object on your person.

·        Do not dive or jump into the hot tub.

·        Do not sit on the hot tub cover.

·        Do not stand on the hot tub housing.

·        Do not put naked flames / candles near the hot tub

·        Do not smoke in or near the hot tub

·        You the hirer must ensure everyone using the hot tub is in a sound, healthy and fit state or have permission from their doctor where appropriate to use the hot tub safely.